dfbocqi Privacy Policy

1. Introduction

This Privacy Policy ("Policy") issued by dfbocqi ("Platform", "we", "us", "our"), accessible at dfbocqi.cam. It governs the collection, use, disclosure, storage and protection of personal data submitted to or collected by dfbocqi in connection with your use of the Platform, including account registration, identity verification, payment processing, gameplay, promotional participation and customer support interactions.

dfbocqi is committed to protecting the privacy and personal information of all users, with particular attention to the requirements and expectations applicable to Malaysian players. We process personal data in a manner consistent with applicable data protection principles, including those reflected in Malaysia's Personal Data Protection Act 2010 (PDPA) and any other relevant regulatory frameworks governing the operator's jurisdiction.

By registering an account with dfbocqi or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you should not register an account or use the dfbocqi Platform.

2. Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information and online identifiers.
• "Processing" means any operation performed on Personal Data, whether or not by automated means, including collection, recording, storage, use, disclosure, erasure or destruction.
• "Data Subject" means the individual to whom Personal Data relates — in the context of this Policy, this is you, the dfbocqi user.
• "Controller" means dfbocqi, as the entity that determines the purposes and means of processing Personal Data.
• "Processor" means a third party that processes Personal Data on behalf of dfbocqi under a contractual arrangement.
• "KYC Data" means identity verification documents and supporting materials submitted by a user to satisfy Know Your Customer requirements, including government-issued identification, proof of address and payment ownership evidence.
• "Sensitive Data" means a subset of Personal Data warranting heightened protection, including financial account details, identity document numbers and biometric or health information where applicable.
• "Cookies" means small text files placed on a user's device by a web server for the purpose of storing session information, preferences or tracking data.

3. Data We Collect

3.1 Registration Data

When you register an account with dfbocqi, we collect the information you provide directly, which typically includes:

• Full legal name and date of birth.
• Residential address, including postcode, city and country.
• Email address and mobile phone number.
• Username and encrypted account credentials.
• Currency preference and language setting.

3.2 KYC and Identity Verification Data

To comply with anti-money laundering obligations, age verification requirements and fraud prevention measures, dfbocqi collects KYC Data from users prior to processing withdrawals or at any point where verification is deemed necessary. This includes:

• Copies of government-issued identification documents (Malaysian MyKad, driving licence or passport).
• Proof of address documents (utility bills, bank statements or official correspondence dated within three months).
• Evidence of payment account ownership, including payment method screenshots or bank confirmation where applicable.
• Selfie photographs taken while holding identity documents, when requested as part of enhanced verification.

3.3 Transaction and Financial Data

dfbocqi records all financial transactions associated with your account, including deposit and withdrawal amounts, dates, selected payment methods and transaction reference numbers. Payment method identifiers — such as last four digits of a linked account, e-wallet references (Touch 'n Go eWallet, Boost, GrabPay) or bank references (Maybank, CIMB, Public Bank, RHB, Hong Leong) — are stored for account matching and anti-fraud purposes.

Full payment card numbers, full bank account numbers and authentication credentials for your banking apps are not stored by dfbocqi. These pass through the applicable third-party payment processor only.

3.4 Usage and Technical Data

When you use the dfbocqi Platform, we automatically collect certain technical information about your device and session, including:

• IP address and approximate geographic location derived from it.
• Browser type, version and operating system.
• Device identifiers and screen resolution.
• Pages visited, time spent and interaction patterns within the Platform.
• Session duration and login timestamps.

3.5 Communication Data

Records of communications between you and dfbocqi — including customer support chat transcripts, email correspondence, formal complaints and feedback submissions — are retained to manage your account relationship, resolve disputes and improve service quality.

4. How We Use Your Data

dfbocqi uses the Personal Data collected for the following primary purposes:

5. Lawful Basis for Data Processing

dfbocqi processes Personal Data only where a lawful basis exists. The primary bases relied upon are:

• Contractual necessity: Processing required to perform our obligations under the account agreement, including account management, payment processing and the delivery of requested gaming services.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including KYC requirements, anti-money laundering obligations and age verification requirements.
• Legitimate interests: Processing carried out to pursue dfbocqi's legitimate business interests — including fraud detection, platform security, responsible gambling monitoring and service improvement — provided such interests are not overidden by your rights and interests.
• Consent: Processing for optional purposes such as marketing communications, where you have given clear, freely withdrawable consent.

6. Data Sharing and Disclosure

6.1 Third-Party Processors

dfbocqi may share your Personal Data with trusted third-party service providers who process data on our behalf, subject to data processing agreements that restrict their use of data to the specific services they provide. These may include:

• Payment processing partners, including DuitNow, FPX operators, e-wallet providers (Touch 'n Go eWallet, Boost, GrabPay) and Malaysian banking partners (Maybank, CIMB, Public Bank, RHB, Hong Leong).
• KYC and identity verification service providers.
• IT infrastructure, cloud hosting and cybersecurity service providers.
• Customer support platform operators.
• Analytics providers operating under strict data minimisation and anonymisation requirements.

6.2 Regulatory and Legal Disclosure

dfbocqi may disclose Personal Data to regulatory authorities, law enforcement agencies, courts or other competent bodies where required or permitted to do so by applicable law. Such disclosure may be made without prior notice to you where the law requires or permits this.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of assets involving dfbocqi, your Personal Data may be transferred to the successor entity as part of that transaction. We will notify you through the Platform or by email prior to your data becoming subject to a different privacy policy.

7. Cookies and Tracking Technologies

7.1 Types of Cookies Used

dfbocqi uses the following categories of cookies and similar technologies on the Platform:

• Strictly necessary cookies: Essential for the Platform to function. These enable login sessions, security features and basic navigation. They cannot be disabled without affecting core functionality.
• Functional cookies: Store your preferences such as language, display settings and session continuity to improve your experience.
• Analytics cookies: Collect anonymised or aggregated data about how users navigate the Platform, which helps us identify areas for improvement.
• Responsible gambling cookies: Support session time tracking, deposit limit enforcement and self-exclusion status checks.

7.2 Managing Cookies

You may control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the dfbocqi Platform, including your ability to remain logged in or access certain features. Strictly necessary cookies cannot be disabled through browser settings without affecting platform access.

8. Data Retention

dfbocqi retains Personal Data for no longer than necessary to fulfil the stated purposes or to comply with applicable legal and regulatory retention obligations. The following general retention guidelines apply:

• Active account data: Retained for the duration of your account relationship with dfbocqi and for a period thereafter as required by applicable law.
• KYC and identity documents: Retained for a minimum of five years from the date of verification completion or account closure, in accordance with applicable anti-money laundering regulations.
• Transaction records: Retained for a minimum of seven years from the date of the transaction for financial regulatory compliance purposes.
• Communication records: Retained for up to five years from the date of the communication to support dispute resolution and regulatory enquiries.
• Marketing consent records: Retained for the duration of consent and for one year after withdrawal, to evidence the consent history.

Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in manner that prevents identification of the Data Subject.

9. Data Security

dfbocqi implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, disclosure, alteration, loss or destruction. These measures include, but are not limited to:

• HTTPS encryption for all data transmitted between your device and the dfbocqi Platform.
• Encryption of sensitive data at rest, including KYC documents and financial information.
• Role-based access controls limiting staff access to Personal Data to those with a legitimate operational need.
• Regular security assessments and penetration testing of Platform infrastructure.
• Incident response procedures for the detection, containment and reporting of data security events.

Notwithstanding these measures, no method of electronic transmission or storage is entirely secure. dfbocqi cannot guarantee absolute security of your Personal Data and encourages you to maintain strong account credentials and to report any suspected unauthorised account access immediately.

10. Your Rights as a Data Subject

Subject to applicable law and any overiding legal obligations, you hold the following rights in respect of your Personal Data held by dfbocqi:

• Right of access: You may request confirmation of whether dfbocqi holds Personal Data about you and, if so, a copy of that data along with information about how it is processed.
• Right to rectification: You may request the correction of inaccurate or incomplete Personal Data. You may also update certain account information directly through your account settings.
• Right to erasure: You may request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to dfbocqi's overiding legal obligations to retain certain records.
• Right to restrict processing: You may request that dfbocqi restrict the processing of your Personal Data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a structured, machine-readable copy of your Personal Data.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes. dfbocqi will cease processing unless it can demonstrate compelling legitimate grounds that override your rights.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Requests to exercise any of the above rights should be submitted to dfbocqi using the contact details in Section 12. We will acknowledge receipt within 5 business days and aim to respond substantively within 30 days of receiving a complete, verifiable request.

11. Minors and Age Policy

dfbocqi is strictly intended for individuals aged 21 years and above. The Platform does not knowingly collect Personal Data from any person under the age of 21. If dfbocqi becomes aware that a user has provided Personal Data while under the minimum age, the account will be closed and all associated data will be deleted as soon as practicable.

Parents and guardians who believe that a minor may have registered an account with dfbocqi or submitted Personal Data without authorisation are strongly encouraged to contact dfbocqi immediately using the details below. We will take prompt action to investigate and, where confirmed, to close the account and delete associated data.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise a data subject right, or have a concern about how dfbocqi handles your Personal Data, please contact us at:

Website email: [email protected]

Please note that the email address above is displayed as plain text only and is not a clickable link. Copy the address into your email client manually. For common account queries, the FAQ section of this site may provide a faster answer than a direct email submission.

13. Policy Amendments

dfbocqi reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, Platform functionality or data processing practices. The date of the most recent review is displayed at the top of this page.

Where material changes are made to this Policy, dfbocqi will make reasonable efforts to notify registered users through the Platform or by email to your registered address. Your continued use of the dfbocqi Platform following publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree to any revision, you should cease using the Platform and may request account closure in accordance with the Terms & Conditions.

We encourage you to review this Privacy Policy periodically. For any questions about a specific revision, please contact us using the details provided in Section 12.